Customer Engagement Manager (AI)

Location: Hybrid role in Amsterdam, Netherlands

Salary: €65,000–€75,000 per year, including holiday pay.

Company

hirify.global is a growing, impact-driven scale-up focused on accelerating the energy transition and enabling sustainable energy installations.

What you will do

• Lead, coach, and develop the Customer Service team while fostering a high-performing and collaborative culture.
• Integrate AI solutions, chatbots, smart automation, and self-service tools to improve speed, accuracy, and customer satisfaction.
• Transform customer support from a primarily reactive cost centre into a proactive function that creates revenue opportunities.
• Redesign operational workflows to support international rollouts across Europe and North America.
• Shape Customer Service strategy and collaborate with business, operations, and Product stakeholders.
• Drive continuous improvement, operational efficiency, team engagement, and commercial impact.

Requirements

• 5+ years of leadership experience in Customer Service or Contact Centre management, ideally in a fast-paced and international environment.
• Proven experience using AI tools, chatbots, and modern workforce management systems to optimise customer experience operations.
• Strong commercial background in converting customer service into business value, including launching or scaling outbound strategies.
• Experience managing multilingual, cross-border customer service operations.
• Strong communication and stakeholder management skills, with the ability to connect business and customer needs.
• Fluent English is required.

Culture & Benefits

• Opportunity to shape the Customer Service function of the future at a growing, impact-driven company.
• Hybrid work in an energetic, international environment in central Amsterdam.
• Autonomy, strategic ownership, and support for personal and professional development.
• Training and certifications in the technologies used for the role.
• Health benefits, office-provided lunch, cultural holiday swap, and an additional paid day off for your birthday.
• Fixed-term full-time employment with the possibility to travel.