Technical Support Engineer (IoT)

Location: Must already live in the Netherlands and hold the right to work there. Hybrid work with three days per week in the office in Rotterdam or Overijssel.

Salary: €42,000 base per year, paid over twelve months, plus 8% holiday allowance, bonus, and benefits.

Company

Develops vehicle safety technology and connected fleet solutions for lorries, buses, refuse vehicles, and construction machinery, including cloud-connected devices, data and video services, and subscription platforms.

What you will do

• Set up vehicles and customers on the connected fleet platform and maintain accurate subscription, device, activation, installation, and SIM records.
• Coordinate fleet rollouts, including installation information, customer onboarding, and early identification of issues that could delay deployments.
• Provide first-line customer support for vehicle connectivity, device, SIM, platform, and documentation issues; escalate genuinely complex cases to the UK specialist team.
• Test new platform features before customer release and participate in daily cross-group team calls.

Requirements

• Degree or equivalent higher education qualification in computer science, information technology, or a closely related subject; this is essential.
• One to three years of experience in a technical role, including technical support, service desk, applications support, systems administration, implementation, or technical customer service.
• Genuine IT literacy and the ability to investigate unfamiliar problems without a scripted workflow.
• Care and accuracy with records and paperwork, plus the ability to organise work independently.
• Confidence communicating directly with customers and colleagues in other countries.
• Fluent English is required as the working language of the group.
• Must already live in the Netherlands, hold the right to work there, and be able to work three days per week from the Rotterdam or Overijssel office. Visa sponsorship is not available.

Nice to have

• Dutch or a second European language, particularly Polish or Italian.
• Exposure to telematics, IoT, connected devices, SaaS platforms, or fleet technology.
• Familiarity with ticketing systems or a CRM.

Culture & Benefits

• Hybrid work with three office days per week in Rotterdam or Overijssel.
• 25 days of holiday, increasing to a maximum of 30 days with service.
• Pension with a matched employer contribution and a company bonus scheme.
• 8% statutory holiday allowance, fitness membership contribution, and commuting allowance.
• Training budget covering external courses and opportunities to help shape a new European platform rollout.

Hiring process

• Send a CV and state where you live, your notice period, salary expectation, and language capability.
• If your background is close but not exact, explain why you want the role and how your experience transfers.