Support Specialist - Italian Speaking

Location: Onsite in Amsterdam, Netherlands

Company

hirify.global is building a connected restaurant management system that integrates sales, reservations, kitchen preparation, payments, inventory, staffing, and related hospitality data.

What you will do

• Provide the first response to merchants through chat, email, and phone.
• Diagnose product issues, identify root causes, and own resolutions from first response through final fix.
• Work with Engineering, Product, and Operations to resolve complex merchant problems.
• Meet and exceed CSAT, QA, and response-speed targets in a high-paced environment.
• Convert merchant insights into documentation, product feedback, and proactive education materials.
• Use and configure tools and AI-powered workflows to improve support and broader company processes.

Requirements

• Creative problem-solving skills and an interest in working with hospitality businesses.
• Empathy for merchants and curiosity about their businesses.
• Clear, warm communication skills across chat, email, and phone, with the ability to maintain merchant confidence.
• Curiosity about the product and the ability to become an expert in the hirify.global system and apply that knowledge.
• Persistence in owning tickets through resolution rather than leaving them in another person's inbox.
• Comfort with scheduled on-call time.
• Fluent English required.

Nice to have

• Fluency in Dutch.
• Fluency in Italian and/or Spanish.

Culture & Benefits

• Startup equity.
• Competitive salary.
• Flexible time off.
• Lunch in the office.
• Team events.
• Work in a hospitality-focused product company using AI to improve quality, efficiency, and speed.