Deployment and Support Engineer (Video Streaming)

Location: Hybrid in Belgrade, Serbia; Cluj-Napoca or Bucharest, Romania; Tbilisi, Georgia; or other locations across Southern Europe. Business travel across EMEA is required. The position is not eligible for relocation support; candidates must already be based in, or have the right to work in, one of the considered locations.

Company

hirify.global develops video delivery solutions for content providers, service providers, and streaming platforms, with a focus on high-quality, efficient, and sustainable video experiences.

What you will do

• Lead internal project kickoffs, factory integration, delivery schedules, risk mitigation, and progress reporting.
• Provide phone, email, and onsite technical support; manage incidents from submission through resolution.
• Investigate, reproduce, and resolve technical issues using test platforms and Jira incident tracking.
• Deploy platforms in customer infrastructures, verify interoperability, and conduct Factory and Site Acceptance Tests.
• Validate features, patches, and hot fixes with customers and prepare project, maintenance, and knowledge-base documentation.
• Deliver technical training to key customers and support deployment improvements and pre-sales activities.

Requirements

• Engineering diploma in computer science or a related technical field.
• Fluent English; the role requires strong verbal and written communication skills.
• Strong Linux administration skills.
• Good understanding of networking, including TCP/IP, VLAN, multicast, and Wireshark.
• Good technical skills in Docker, Kubernetes, and cloud deployment solutions.
• Knowledge of video streaming protocols and digital video.
• Good problem investigation and solving skills.
• Ability to work in a multicultural team and travel across different EMEA countries.

Nice to have

• Initial technical experience in customer support, deployment, and/or R&D.
• Fluent spoken Arabic.

Culture & Benefits

• Hybrid work across multiple Southern European and EMEA locations.
• International, multicultural environment with employees of 30 nationalities.
• Values include innovation, collaboration, empowerment, agility, and contribution.
• International mobility is facilitated, particularly through offices in France, São Paulo, Denver, New York, and Singapore.
• Strong CSR focus on sustainable and accessible video experiences.