L2 Technical Support Engineer (Cybersecurity)

Location: Remote from Timișoara, Timiș, Romania

Company

hirify.global provides cybersecurity solutions for protecting IT, OT, and ICS critical infrastructure, devices, networks, and compliance.

What you will do

• Handle complex technical issues and Tier 1 escalations through phone, case systems, and chat.
• Provide advanced troubleshooting through log analysis, system diagnostics, network configuration, and remote customer sessions.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Assess issue complexity, escalate cases to Tier 3, and collaborate with Tier 1 and Tier 3 support.
• Support technically oriented customers, provide SLA-aligned status updates, and maintain professional communication.
• Create and update knowledge-base content, mentor L1 support, improve support processes, and contribute to professional services and operational projects.

Requirements

• Bachelor’s degree in computer science, a technical discipline, or equivalent experience.
• At least 2–4 years of experience supporting technical software products, working in a technical helpdesk environment, or in a related field.
• Strong knowledge of Windows and Windows Server, plus a basic foundation in networking concepts and basic Linux knowledge.
• Ability to think logically, analyze logs, and troubleshoot computer software and IT-related issues, including SCADA communications issues.
• Hands-on understanding of Docker, Kubernetes including GCP GKE, CI/CD tools, Terraform, Ansible, and monitoring and logging tools including Zipkin, Sentry, Prometheus, and the ELK stack.
• Strong spoken and written English.
• Excellent communication and interpersonal skills, a customer-oriented attitude, strong collaboration abilities, and organizational skills.

Nice to have

• Experience working with offshore teams, cybersecurity domain experience, and familiarity with computer programming or Mac OS.
• Network integration experience with platforms such as Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, or Extreme.
• Relevant SCADA or PLC OEM certifications, or experience in control system design, PLC programming, and SCADA development.
• Experience with cloud-based services such as AWS or GCP, Linux-based infrastructure, bash, PowerShell, Python, MySQL, or Mongo.

Culture & Benefits

• Remote role based in Timișoara, Romania.
• Work with technically oriented customers and cross-functional Tier 1 and Tier 3 support teams.
• hirify.global is an equal opportunity employer committed to a diverse, discrimination- and harassment-free workplace.
• Unsolicited resumes from third-party recruiting agencies are not accepted; agency submissions require an approved recruiting contract, and additional third-party agencies are currently not being accepted.