Customer Support Specialist (Night Shift/Tbilisi)

Location: Remote from Georgia/Tbilisi; two consecutive night shifts from 21:00 to 09:00, followed by two days off.

Company

hirify.global provides infrastructure and software solutions for AI, cloud, networking, content delivery, and security.

What you will do

• Provide first-line support to customers and internal users through chat, email, and occasional phone calls in English.
• Consult users on Cloud, CDN, Hosting, AI, and other hirify.global products and services.
• Diagnose technical issues, review incident information and logs, and collect details from customers and users.
• Escalate unresolved incidents to higher levels of technical support when needed.

Requirements

• At least 1 year of technical support experience.
• Good networking knowledge, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Good understanding of hardware and software diagnostics, including reading logs.
• English level B2 or higher.
• Excellent customer advocacy, communication, and soft skills; ability to explain complex concepts clearly and simply.
• Strong problem-solving abilities and task-prioritization skills.
• Quick learner, organized, responsible, polite, optimistic, and able to work as part of a team.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and APIs.

Culture & Benefits

• Night-shift schedule: two consecutive 12-hour shifts from 21:00 to 09:00, including a one-hour break, followed by two days off.
• Remote, hybrid, or office work options depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance, additional vacation and paid sick leave days, subject to country-specific availability.
• Language classes, life-event and birthday allowances, team sports activities, and access to modern office facilities.