Support Engineer L2 (Linux)

Location: Niš, Serbia; hybrid with remote work indicated

Salary: 130,000–145,000 RSD gross per month

Company

hirify.global provides online presence, cloud hosting, and digital marketing services to more than 2 million customers, with 1,500+ employees across nearly 20 locations in 15 countries and headquarters in Sweden.

What you will do

• Handle Tier 2 escalations involving web servers, database servers, mail services, network protocols, and hosting infrastructure.
• Configure, maintain, and troubleshoot Apache, Nginx, LiteSpeed, MySQL/MariaDB, and SMTP services.
• Manage DNS records and integrate hosting services with Cloudflare.
• Administer WHM/cPanel, CloudLinux, Ubuntu Server, and Linux command-line operations.
• Investigate malware, brute-force attacks, spam, and other security incidents while optimizing server resources and hardening systems.
• Collaborate with Tier 1 and Tier 3 teams, document troubleshooting procedures, and contribute to internal knowledge bases.

Requirements

• 2–4 years of experience in technical support or system administration within web hosting, cloud infrastructure, or managed services.
• Degree or certification in Computer Science, Information Technology, or equivalent practical experience.
• Excellent written and verbal English communication skills.
• Strong analytical and root-cause problem-solving skills, with the ability to prioritize under pressure.
• Deep knowledge of web hosting architectures and HTTP/HTTPS, FTP, SSH, SMTP, and IMAP/POP3.
• Experience configuring and troubleshooting Apache, Nginx, or LiteSpeed; administering MySQL/MariaDB; and managing SMTP, SPF, DKIM, and DMARC.
• Knowledge of DNS resolution, propagation, zone files, and Cloudflare SSL/TLS, caching, security rules, and proxy settings.
• Proficiency with Linux CLI administration, text processing, file permissions, process management, Ubuntu, CloudLinux, and cgroups/LVE Manager.
• Advanced WHM/cPanel experience, including account creation, reseller management, EasyApache, MultiPHP Manager, and backup/restore procedures.

Culture & Benefits

• Participation in a rotating shift or on-call schedule supporting 24/7 hosting operations is required.
• Work in a collaborative environment focused on growth, technical excellence, and knowledge sharing.
• Inclusive and safe workplace free from discrimination and harassment.
• Support for personal and professional development.