Employee Technology Support Analyst

Location: Madrid, Spain. Workplace type: Onsite.

Base salary: EUR 26,000.00–34,666.66 annually. Annual bonus target: 5%.

Company

hirify.global’s Technology team develops and supports infrastructure, software-as-a-service platforms, applications, and user technology that help investors reach their financial goals.

What you will do

• Provide desktop support to approximately 650 users across 13 EMEA offices, handling incidents from diagnosis through resolution and closure.
• Support Windows and macOS environments, mobile devices, core applications, workstations, and asset management systems.
• Install and image workstations and support meeting-room audiovisual systems, including video conferencing, projectors, Crestron controllers, Apple TV, Barco ClickShare, and Zoom Rooms.
• Own technical problems, collaborate with experienced technicians on complex computer and network connectivity issues, and escalate to management or senior engineers when required.
• Improve support activities, create process and support documentation, and provide training and technical assistance to support staff.

Requirements

• Strong customer service, interpersonal, communication, troubleshooting, teamwork, and independent time-management skills.
• Experience supporting and using Windows 10 Enterprise, macOS, Active Directory, Microsoft Office 365, and Symantec Endpoint Protection.
• Microsoft Exchange 2010/O365 administration and FTP account administration and troubleshooting experience.
• ITIL Foundation v3 Certificate in IT Service Management.
• iOS and Android handset support experience.
• Experience with RSA SecurID software tokens or an equivalent solution.
• Experience with Microsoft System Centre Configuration Manager (SCCM).
• Flexible attitude and ability to meet tight deadlines.

Nice to have

• Experience using JAMF Pro.

Culture & Benefits

• Work as part of the European Desktop Support team and collaborate with global colleagues.
• The company describes its broader work environment as hybrid, with in-person collaboration each week and, in most locations, four days in the office.
• Additional benefits are available to support flexibility as needs change.