Technician Customer Support IT (M/F/D)

Location: Sant Just Desvern (Barcelona), Spain; hybrid working with up to 30% travel to customers

Company

hirify.global Group provides highly automated intralogistics solutions for retailers and brands across e-commerce, fashion, general merchandise, and grocery.

What you will do

• Receive, process, document, investigate, diagnose, and resolve customer incidents in first- and second-level support.
• Own customer issues through resolution and escalate them to the appropriate teams using standard procedures.
• Maintain system performance and operational availability for warehouse automation systems.
• Create and maintain system documentation and modify existing installations.
• Provide remote and on-site technical support, including travel to customers for up to 30% of working time.
• Work 24/7 in rotating morning, evening, and night shifts.

Requirements

• High Spanish and medium English proficiency required.
• Three-year bachelor's degree in IT science or equivalent, with a strong IT background.
• Solid knowledge and demonstrable experience in SQL and relational databases, especially Oracle.
• Experience with Microsoft Windows and Windows Server.
• Experience with SQL Developer and Microsoft Office, including Excel, Word, and Teams.
• Good communication skills and the ability to understand customer needs.
• Self-sufficient, proactive, persistent, commercially aware, and committed to continuous learning about TGW products and solutions.
• Valid driving license.

Nice to have

• Customer or end-user support experience.
• Software development experience for logistics or production/process automation.
• Experience with Jira and Microsoft DevOps/TFS.
• Programming experience in C# and/or Java.
• Knowledge of SOLID, object-oriented programming, and Agile/Scrum methodology.
• Experience with Entity Framework, WPF, WCF, Workflows, Unity, or multithreading.

Culture & Benefits

• Hybrid working and flexible working hours, with 24/7 rotating shift coverage required for the position.
• Positive, collaborative work environment with trust, autonomy, and ownership.
• Stability and growth opportunities within an international company.
• Personalized training plan and access to professional development programs.
• Private health insurance, gym membership, flexible benefits, and other benefits.
• Opportunity to work with innovative technologies on international projects.