mcp/api
Plus
Включить Plus
Назад
Company hidden
6 дней назад

IT - Technical Customer Support Analyst - Cigna Healthcare

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Spain
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
IT - Technical Customer Support Analyst - Cigna Healthcare (Microsoft 365/Windows): Providing technical support and account administration for onsite and remote users in the Cigna IT Service Desk with an accent on incident management, end-user device support, and application access. Focus on configuring Windows devices, managing ServiceNow requests and SLA-driven incidents, supporting Active Directory, Citrix, SCCM, Exchange, networking, and patching.

Location: Madrid, Spain; hybrid, with work primarily from the hirify.global Madrid office

Company

hirify.global is a global health company providing health insurance and healthcare services through hirify.global Healthcare and Evernorth Health Services.

What you will do

  • Provide technical support to onsite and remote users.
  • Install, configure, and support IMAC end-user devices.
  • Manage and monitor IT Service Desk incidents and service requests through ServiceNow.
  • Manage user access to application systems and maintain Exchange accounts.
  • Ensure incidents meet SLA targets and escalate issues or outages to the Service Desk Team Leader.
  • Identify improvements to service quality and team process efficiency.

Requirements

  • Fluent Spanish and English, with verbal and written communication proficiency.
  • Two years of experience within an IT support team.
  • Incident management skills.
  • Experience with Microsoft O365 and Windows 11 support and build.
  • Experience with Active Directory, Citrix support, SCCM, Exchange account maintenance, networking, and patching.
  • Clear and effective verbal and written communication skills.
  • A positive can-do attitude and strong commitment to customer support.

Nice to have

  • ITIL Foundation certification.
  • Experience with ServiceNow.

Culture & Benefits

  • Join a rapidly growing and transforming global Technology division.
  • Access internal and external training to develop knowledge and skills.
  • Opportunities for secondments to other teams and projects.
  • Work in an innovative and flexible technology environment.

Будьте осторожны

Если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого. Это мошенники. Обязательно жмите «Пожаловаться» или пишите в поддержку. Подробнее в гайде →

Categories

Jobs in Spain