Senior Technical Success Engineer (AI)

🚨 New Job Opening at Pinpoint🚨

Our Technical Success team keeps customers moving when things get tricky, from integrations and migrations to API data jobs, career site fixes, and the escalations nobody else can crack.

We’re hiring a 𝗦𝗲𝗻𝗶𝗼𝗿 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 (Remote: UK, Spain, Portugal or Poland) to fix those problems once, then use AI and automation where possible to make sure they don’t come back.

Reporting to Niloy Roy, here is what you'll do:

🤖 Build AI workflows, scripts and automations that take apart repetitive work across careers sites, bulk data jobs and onboarding

🔌 Solve the technical problems that block customer-facing teams, from API and integration work to data migrations and platform configuration

🔍 Get under the hood to understand why the platform behaves the way it does and where the real fix lives

📣 Turn recurring customer friction into a clear signal for the product squads, not just a closed ticket

🤝 Be the technical partner in the room with customers, talking to their IT team and their talent team in the same conversation

This isn’t a support role. Support reacts; this role exists to remove the reasons support gets called. In your first 90 days you’ll spend most of your time in the queue learning how the platform really works, with protected time to build, and ship your first automations by the end of the quarter.

If you've done hands-on technical work for customers, built something with AI that you still rely on, and would rather fix the pattern than close the ticket, we'd love to hear from you.

👇 Read more + apply

#TechnicalSuccess #AIAutomation #hiring
Показать контакты