Account Manager (Polish, AI)

Location: On-site in Warsaw, Poland

Salary: €55,000–€70,000 OTE (base salary plus uncapped commission, depending on experience); equity offered.

Company

hirify.global develops AI agents and an AI phone system for SMBs across phone, WhatsApp, web chat, and email, serving more than 10,000 customers.

What you will do

• Own a portfolio of existing customer accounts across the full customer lifecycle, focusing on retention and expansion.
• Run regular reviews, discovery conversations, QBRs, and upsell discussions with customers.
• Analyze product usage and demonstrate how the AI phone assistant can automate additional processes and deliver measurable impact.
• Drive upgrades, add-ons, renewals, and expansion revenue against monthly and quarterly quotas.
• Support onboarding, product adoption, and long-term customer success while maintaining proactive customer touchpoints.
• Maintain account plans, CRM data, pipeline forecasts, handovers, and structured market feedback in collaboration with Customer Success, Product, and Marketing.

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Experience with upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding with high AI proficiency.
• Structured working style, ownership mindset, and customer focus.
• Native-level Polish and confidence in customer calls, reviews, and demos.

Nice to have

• Experience in a startup or scale-up.

Culture & Benefits

• On-site work in Warsaw with top equipment of choice.
• Fast decision-making, direct feedback, ownership, and minimal unnecessary meetings or politics.
• Close collaboration with Product, Marketing, and Customer Success.
• AI-native hiring approach, with AI supporting efficiency while people make all decisions.
• Uncapped commission and equity opportunity.
• Equal opportunity employment with adjustments available during the hiring process.

Hiring process

• 15-minute recruiter introduction call.
• 45-minute content interview including a short case study.
• 20-minute conversation about culture, expectations, and details; submit a CV in English.