Service Desk Engineer - Associate

Location: Lisbon, Portugal. Office work is required four days per week, with remote work available one day per week on Friday.

Company

hirify.global provides financial technology and investment solutions through its corporate technology organization.

What you will do

• Support end users across multiple offices and provide clear technical guidance.
• Prepare hardware and software for new employees.
• Maintain and troubleshoot peripherals and printers.
• Support the hosted phone system.
• Apply remote troubleshooting techniques and sound judgment to resolve varied technical issues.

Requirements

• 2+ years of recent end-user technical support experience.
• 2+ years of experience with Microsoft cloud technologies, including O365, OneDrive, and Exchange.
• 2+ years of experience with desktop technologies, including Windows and MS Office.
• Experience with MDM solutions and PowerShell.
• Excellent written and verbal communication skills.
• Strong time management skills and the ability to prioritize.
• Process-oriented approach and a problem-solving attitude.

Nice to have

• Experience with Mac OSX.
• Basic networking experience.
• Experience with A/V systems.

Culture & Benefits

• Office-based hybrid schedule: four days in the office and remote work on Friday.
• Full-time employees receive a comprehensive benefits package with competitive salary, annual performance bonus, and equity.
• Healthcare includes 100% employer-paid health and dental insurance.
• Generous paid time off is provided.