Application Support (English & German Speaker)

Location: Alfragide, Portugal

Company

hirify.global provides consulting and application support services.

What you will do

• Provide application support for IT services on ServiceNow HR Service Delivery.
• Deliver end-to-end customer experience as a single point of contact.
• Document application support information, create use cases, and identify improvements or outdated documentation.
• Share knowledge within the team about supported applications and activities.

Requirements

• Fluent English and German are mandatory.
• Strong problem-solving and research skills, with a proactive approach to identifying root causes, communicating with other teams, and driving solutions.
• Experience in second-level support, including customer support processes and techniques in daily activities.
• Good communication and networking skills in an intercultural environment and across management levels.
• Proactive and analytical approach to solving problems.
• Proficiency in Microsoft Office.
• Ability to organize and prioritize tasks efficiently.
• Proactive team-player attitude, strong interpersonal skills, and ability to build positive relationships with partners.
• Focus on quality support and client satisfaction.
• Agile mindset.

Nice to have

• Relevant ServiceNow experience.
• ITIL certification.

Culture & Benefits

• Work in an intercultural environment with collaboration across management levels and partner teams.
• Full-time application support role based in Alfragide, Portugal.