Customer Success Engineer (AI) - Americas

Location: Marlton, New Jersey; Remote, United States

Salary: USD 100,000–200,000 per year base salary, with potential additional bonus, commission, or incentive compensation.

Company

hirify.global develops tools for software developers and works with enterprise customers to support product adoption and long-term partnerships.

What you will do

• Work closely with Account Executives and manage technical relationships across a portfolio of customer accounts.
• Help customers adopt hirify.global products and services through technical advising, whiteboarding, architecture assistance, and support in overcoming technical and cultural barriers.
• Partner with account teams to define and implement account strategies, including short-term and long-term expansion plans.
• Represent customer needs to Support, Product Engineering, and other hirify.global groups.
• Recommend product enhancements and help product teams present and evaluate new ideas with customers.
• Act as a trusted technical advisor while staying current with software development technologies.

Requirements

• Proven experience in technical consulting, technical customer success, or another customer-facing technical role.
• Excellent verbal and written communication skills and exceptional presentation skills.
• Hands-on knowledge of AI and LLMs in software development.
• Ability to identify and address technical and business challenges related to software development tooling.
• Ability to explain technical concepts to customers with different technical backgrounds.
• Experience working in or with large software development teams.
• Experience in software development, QA, IT, DevOps, ML, or a related IT field.
• Passion for improving customer experience, collaborative and team-focused mentality, initiative, self-direction, and resourcefulness.
• Comfort working in a fast-paced and dynamic environment and willingness to travel approximately 25% of the time.

Culture & Benefits

• Customer-focused work with close collaboration across Sales, Support, Product Engineering, and product teams.
• Open and inclusive workplace welcoming people regardless of background, identity, religion, age, accessibility needs, or orientation.
• Remote work is available for the United States location, with travel required approximately 25% of the time.
• Base salary is determined by skills, qualifications, experience, and work location, with possible additional incentive compensation.