SME Client Manager (Healthcare)

Location: Dubai, United Arab Emirates; hybrid workplace

Company

hirify.global, a division of The Cigna Group, supports customers in navigating the healthcare system and making informed choices to improve their health and vitality.

What you will do

• Manage a portfolio of existing SME clients and maintain strong relationships with brokers, direct clients, and internal stakeholders.
• Lead the full annual renewal process, negotiate renewals, optimize rate actions and profitability, and achieve yearly financial targets.
• Conduct regular client and broker communications, including quarterly strategic face-to-face meetings covering retention, successes, and challenges.
• Resolve complex and non-routine enquiries, coordinating with internal teams and partners to meet agreed timelines.
• Identify recurring issues, compliance risks, and growth opportunities within existing client groups.
• Maintain accurate account data in Salesforce and other systems, with a minimum Salesforce accuracy target of 98%.

Requirements

• Excellent written and verbal communication, interpersonal, influencing, negotiating, and customer-service skills.
• Experience with data collation and statistical analysis.
• Knowledge of GCC compliance requirements, processes, procedures, systems, and regulatory matters.
• Good business and product knowledge, including the ability to educate clients on plan design and renewal options.
• Proficiency with basic Microsoft applications, including Outlook, Word, and Excel.
• Ability to work under pressure, prioritize workloads, meet tight deadlines, take ownership, and demonstrate initiative.
• Strong organizational, time-management, teamwork, coaching, supervisory, and basic leadership skills.
• Strategic and flexible approach to account management and client service.

Culture & Benefits

• Hybrid work arrangement in Dubai, United Arab Emirates.
• Sales incentive compensation eligibility.
• Work focused on business excellence, customer support, and improving health outcomes.
• Equal employment opportunity is provided across legally protected characteristics.
• Reasonable accommodation is available for candidates who need support during the online application process.