Customer Success Manager (Generative AI)

Location: LATAM - Mexico. The role also includes on-site access to a customer’s New York office for collaboration and partnership.

Company

hirify.global develops a SaaS advertising technology product using Generative AI to support content creation while keeping creative people central to the process.

What you will do

• Own one of the largest high-value enterprise accounts, driving adoption, renewal success, satisfaction, and long-term growth.
• Build strategic relationships across multiple business units, agencies, and departments.
• Design and execute scalable onboarding and training programs, including bespoke approaches for enterprise clients.
• Use data-led insights to drive adoption, engagement, and client actions.
• Lead renewal strategy, reduce churn, identify expansion opportunities with Account Managers, and improve NPS/CSAT.
• Collaborate with Product, Engineering, and Creative to advocate for customer needs, influence roadmap priorities, and contribute to enablement and customer success playbooks.

Requirements

• At least 6 years of experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology.
• Experience managing a focused portfolio of 5–10 enterprise accounts through a high-touch, strategic relationship-management approach rather than a high-volume portfolio of 100+ accounts.
• Proven success improving adoption, retention, and satisfaction across enterprise clients.
• Experience managing or scaling programs across large brands with multiple sub-brands or business units.
• Strong data literacy and the ability to translate insights into action.
• Excellent communication and presentation skills.

Nice to have

• Familiarity with advertising, marketing technology, or Generative AI.

Culture & Benefits

• 25 days of PTO plus public holidays under a Flexible Time Off scheme.
• Health insurance or private medical cover.
• Monthly wellness, fitness, and learning and development stipend.
• Enhanced parental leave for birth, adoption, or surrogacy.
• Flexible working hours and access to a customer’s New York office for collaboration and partnership.
• Ownership, impact, collaboration, and accountability for customer outcomes are emphasized.