Customer Retention Manager, Mid-Market, Renewals (German Speaking)

Location: Fully remote, but candidates must be located in the UK.

Company

hirify.global develops software products and collaboration tools for teams and organizations.

What you will do

• Nurture customer relationships throughout the renewal lifecycle through phone, video, and email while mitigating churn risk.
• Lead renewals across hirify.global products and platforms for direct customers and Solution Partner customers.
• Identify cross-sell and up-sell opportunities during renewal cycles.
• Explain product updates and new offerings to customers and solution partners.
• Maintain accurate renewal activity, customer data, status information, and a healthy pipeline in internal systems.
• Collaborate with Customer Success, account executives, and channel partners on renewal strategies, pricing, licensing, and customer feedback.

Requirements

• Three or more years of proven experience in account management, software renewals, customer success, or another relevant business area.
• Ability to establish rapport, build relationships, and earn trust by phone and video across different countries and cultures.
• Consistent record of meeting or exceeding performance goals.
• German language proficiency is required.

Culture & Benefits

• Choice of working from home, in an office, or through a combination of both; this role is fully remote within the UK.
• Health and wellbeing resources.
• Paid volunteer days and additional benefits supporting employees, families, and local communities.
• Potential eligibility for benefits, bonuses, commissions, and equity.
• Identity verification, potentially including biometric data, is a condition of employment for fraud-prevention purposes.