Product Engagement Manager, User Operations (AI)

Location: San Francisco, CA, United States; hybrid work model with 3 days in the office per week. Relocation assistance is available to new employees.

Salary: $279K–$310K annually plus equity.

Company

OpenAI is an AI research and deployment company developing general-purpose AI products with a focus on safe deployment and broad human benefit.

What you will do

• Lead a team coordinating product launches across internal and external teams and ensure support readiness.
• Set team strategy, priorities, goals, quality standards, and capacity allocation.
• Coach, develop, and manage the performance of a small team while contributing as an individual contributor.
• Build a scalable Voice of the User program connecting Support, Product, and Engineering before and after launches.
• Represent customer needs in product and engineering discussions and translate feedback into product improvements.
• Monitor post-launch performance, standardize launch procedures, identify risks, and report insights and recommendations for the product roadmap.

Requirements

• Experience leading product enablement or launch-readiness functions at scale, particularly in a customer support environment.
• Experience shipping tooling or automations that reduce manual work and scale beyond a single team, including workflows, dashboards, scripted automation, or lightweight pipelines.
• Experience in product management involving automation and tool development, using metrics and feedback to improve decisions and processes.
• Ability to build strong cross-functional relationships with Product, Engineering, and Operations.
• Strong customer advocacy skills and ability to translate customer feedback into strategic product insights.
• Highly organized, able to manage multiple projects with competing deadlines, and able to operate in a fast-paced environment with shifting priorities.
• Ability to communicate technical concepts and customer pain points clearly to diverse audiences.
• Ability to take ownership of initiatives from ideation through implementation and post-launch analysis.

Culture & Benefits

• Hybrid work arrangement with three office days per week in San Francisco.
• Relocation assistance is offered to new employees.
• Full-time employment with equity eligibility.
• Inclusive equal-opportunity workplace committed to diverse perspectives and reasonable accommodations.
• Background checks are conducted in accordance with applicable law.