Assistant Manager - Airport Operations Customer Service

Location: Denver, Colorado, United States; available in 41 locations. Responsible for a 24-hour, 7-day operation, including weekends and shift work. Travel is required.

Base pay range: $88,259.40–$107,872.60 per year, plus possible bonus and long-term incentive compensation.

Company

hirify.global operates a global airline network and airport operations serving customers across its stations.

What you will do

• Manage day-to-day Customer Service activities and personnel at a hub station.
• Lead execution of operational plans supporting station and company objectives.
• Track and improve service, safety, financial, and employee-relations metrics, including assigned budget responsibilities.
• Lead assigned projects through the envision, design, build, and activate phases.
• Directly manage Supervisors and support performance management, leadership development, and team growth.
• Oversee station safety, security, operational performance, manpower management, baggage-fee enforcement, and ground-aircraft fuel-burn reduction.

Requirements

• Associate's degree or equivalent work experience.
• 2–4 years of leadership experience in an airport operations environment.
• 1–2 years of line station or hub operational experience, both above and below the wing.
• Previous experience managing in a union environment.
• Legally authorized to work in the United States for any employer without sponsorship.
• Ability to work weekends and shifts in a 24-hour, 7-day operation.
• Reliable, punctual attendance is an essential function of the position.
• Successful completion of an interview is required.

Nice to have

• College degree or related field experience in an airline operational environment.
• Project management experience.

Culture & Benefits

• Health and wellness benefits, including medical, dental, vision, life, accident, and disability coverage.
• Parental leave, employee assistance program, commuter benefits, paid holidays, and paid time off.
• 401(k) and flight privileges.
• Equal opportunity employer with reasonable accommodations available for applicants and employees with disabilities.