Associate Outside Property Claim Rep (Property Insurance)

Location: Remote in the United States, based around DC - Washington, with work at residential and commercial locations and the nearest hirify.global office; extensive travel and overnight stays may be required.

Annual base salary: $53,800–$88,800.

Company

hirify.global is a property and casualty insurance company focused on serving customers and communities through collaborative, technology-oriented operations.

What you will do

• Complete structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures.
• Review, investigate, document, and evaluate first-party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers, and analyze leases, contracts, bylaws, and other relevant documents.
• Determine coverage for building damage, establish scopes of damage for building and contents losses, and prepare written or computer-assisted estimates.
• Communicate professionally with customers, claimants, and internal stakeholders while maintaining accurate claim records.
• Inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas; carry, set up, and climb ladders weighing approximately 38–49 pounds, and travel to support customers across multiple locations.

Requirements

• High School Diploma or GED and one year of customer service experience.
• Valid driver's license.
• Bachelor's Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
• Strong verbal and written communication, sound judgment, effective decision-making, exceptional customer service, attention to detail, organization, and ability to manage and prioritize multiple tasks.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, including AI and digital transformation, and ability to adapt to new technologies, system upgrades, and digital tools.

Culture & Benefits

• Remote work with a combination of work from the primary residence, mobile work, and work from the nearest hirify.global office.
• Comprehensive training program typically lasting 9–12 months, followed by progression toward independent claims handling.
• Insurance license and/or UAS Remote Pilot Certification must be acquired and maintained within three months of starting, as required by federal, state, and hirify.global requirements.
• Health insurance is available from the first day for eligible employees and family members.
• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, a pension plan, and a student-loan savings program.
• At least 20 days of annual paid time off, nine paid company holidays, wellness and mental-health resources, and volunteer and matching-gift programs.