IT Administrator

Location: Vancouver, British Columbia, Canada; hybrid with 3 days per week in the office

Salary: CAD 80,000–90,000 starting base salary per year, excluding bonus and benefits

Company

hirify.global builds technology on the Salesforce platform for nonprofit organizations including YMCAs, Jewish Community Centers, Boys & Girls Clubs of America, and Salvation Army Kroc Centers.

What you will do

• Provide in-person IT support in the Vancouver office, including hardware and device setup, office networking, A/V, and meeting room technology.
• Monitor support channels and resolve sign-in, access, and everyday tooling issues while documenting problems, troubleshooting, and resolutions.
• Manage onboarding, offboarding, access requests, device provisioning, tracking, patching, and endpoint compliance.
• Administer the SaaS stack and vendor relationships, including support cases, renewals, licensing, and hardware orders.
• Partner with DevOps on cloud environments, maintain audit readiness, respond to security questions, and escalate incidents.
• Drive IT projects, reduce technical debt, document systems, and automate repetitive work with workflow tools, scripting, and AI agents.

Requirements

• 3–5+ years in an intermediate-to-senior IT support or systems administration role, including administrative and project work.
• Hands-on administration of Google Workspace or identity providers such as Microsoft Entra ID, including SSO, MFA, groups, provisioning, and deprovisioning.
• Experience managing Mac and Windows devices with MDM and endpoint security tools.
• Solid security fundamentals covering least privilege, password and vault management, security awareness training, patching, and change control.
• Solid networking fundamentals covering DNS, VPN, Wi-Fi, and firewalls, plus working knowledge of AWS or Azure cloud networking, subnetting, and network segmentation for compliance.
• Working knowledge of code and scripting such as Python, PowerShell, or Bash, sufficient to read, adapt, and automate.
• Self-directed, service-minded, patient, and able to manage multiple projects independently while supporting technical and non-technical colleagues.
• Excellent communication, documentation, coaching, business judgment, integrity, and understanding of downstream impacts across teams.
• Hands-on experience using AI tools as a productivity multiplier, with personal effort and review retained.

Nice to have

• Familiarity with containers such as Docker or Kubernetes.
• Experience with SOC 2, PCI DSS, or HIPAA compliance audits.
• Salesforce administration experience.
• Experience with workflow automation tools such as n8n.

Culture & Benefits

• Community-focused product work supporting nonprofit organizations and a commitment to positive environmental and social impact.
• Living Wage Certified employer in British Columbia.
• Values include Community, Authenticity, Impact, Fun, and Growth.
• Occasional work outside regular hours may be required for planned maintenance windows or urgent incidents.
• Employment is contingent on successful background and reference checks.
• Base salary excludes a competitive bonus program and benefits.

Hiring process

• Submit a resume for consideration.
• The recruiting process is conducted entirely by people, from resume review through interviews and offers.