System Engineer/Implementation Engineer (Healthcare)

Location: Québec City, Canada; role references Toronto and Quebec. On-site customer visits and travel required, with domestic and international travel of up to 75%.

Company

hirify.global provides mission-critical communications, alarm management, staff safety, and mobility solutions for healthcare and enterprise customers worldwide.

What you will do

• Install, configure, and maintain hirify.global software and hardware solutions.
• Collaborate with cross-functional teams to deploy solutions and support a strong customer experience.
• Troubleshoot installation-related technical issues using established protocols with initiative and autonomy.
• Conduct site surveys and assess network requirements and integrations across diverse systems.
• Provide customer support during on-site visits and perform customer-facing implementation work.

Requirements

• Dual Canadian and US citizenship is mandatory.
• Fluent spoken and written English and French are required.
• Bachelor’s degree in Computer Science, Systems Engineering, Electrical Engineering, or a related field, or equivalent documented experience.
• Documented experience with network installation and configuration, enterprise mobility, or nurse call systems.
• Some combination of experience with Cisco, Juniper, or other networking equipment; enterprise mobility and PBX; or enterprise server installation and maintenance.
• Basic familiarity with ERP and project management tools such as D365, MS Project, or Jira.
• Comfort working in customer-facing roles both on-site and remotely, with on-call availability.
• Willingness to travel domestically and internationally up to 75% of the time.

Nice to have

• Self-driven approach and ability to work with minimal direct management.
• Collaborative team-oriented approach.
• Interest in improving healthcare customer outcomes through technology.

Culture & Benefits

• Collaborative work across cross-functional teams.
• Customer-facing work across on-site and remote environments.
• Commitment to diversity, inclusion, and equal opportunity.
• Respect for different perspectives, skills, motivation, and potential.
• Domestic and international travel, on-call duties, and up to 75% travel are part of the role.