Program Manager, Digital Customer Success (AI)

Location: Remote U.S.; must be authorized to work in the U.S. without current or future employer sponsorship.

Base salary: $127K–$149K, plus equity and company benefits.

Company

hirify.global provides a Trust Management Platform that helps businesses continuously monitor, improve, and prove their security and compliance.

What you will do

• Own digital customer success programs across onboarding, activation, adoption, retention, and growth.
• Design and optimize scalable email, in-app, education, community, and live-learning experiences using customer attributes, product usage signals, and behavioral triggers.
• Partner with Customer Success, Product, Education, Marketing, Community, Data, and Operations on segmented programs, product launches, and strategic adoption initiatives.
• Measure onboarding, activation, engagement, time-to-value, adoption, and retention outcomes; define success metrics and improve program performance.
• Identify proactive intervention and deeper adoption opportunities through customer and product data.
• Build partner awareness, buy-in, and enablement for new programs, using AI tools such as Claude and ChatGPT to improve workflows, content, analysis, and efficiency.

Requirements

• 5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS.
• Experience designing, launching, and optimizing scalable onboarding, product activation, and customer engagement programs, ideally in a digital-first or scaled Customer Success model.
• Strong understanding of customer journeys, product adoption, retention levers, behavioral triggers, and personalized engagement based on customer data.
• Ability to analyze product usage and engagement data, measure program effectiveness, and optimize for impact.
• Strong project management skills, including defining goals, scope, milestones, and success metrics while independently driving cross-functional initiatives.
• Excellent communication, stakeholder management, and customer-facing content development skills.
• Proficiency with AI tools such as Claude or ChatGPT, including day-to-day experimentation, workflow improvement, and quality control of AI-assisted work.
• Experience with Salesforce, Snowflake, Customer.io, customer success platforms, or similar systems.
• Must be authorized to work in the U.S. without current or future employer sponsorship.

Nice to have

• Experience in SaaS.
• Exposure to customer education, community engagement, or content strategy.

Culture & Benefits

• Remote-first work with a remote workspace, internet, and cellphone stipend.
• Competitive salary and equity, comprehensive medical, dental, and vision coverage, and a matching 401(k) with immediate vesting.
• 16 weeks of paid parental leave, family planning benefits, health and wellness stipend, flexible PTO, 80 hours of sick time, and 11 company-paid holidays.
• Virtual team-building activities, lunch and learns, and company-wide events.
• Offices in San Francisco, New York, London, Dublin, Tel Aviv, and Sydney; commuter benefits apply to team members reporting to the San Francisco and New York offices.

Hiring process

• Referred candidates should contact the referring person so that person can apply on their behalf.