Senior Product Manager, App o11y (Observability)

Location: Remote; candidates considered in Canada EST, Germany, Ireland, Spain, Sweden, the UK, and the USA

Base compensation in Canada: CAD 170,247–204,297 annually, plus RSUs.

Company

hirify.global develops Grafana Cloud, a fully managed observability platform built on open source and open standards and used by more than 10,000 organizations.

What you will do

• Define the vision and roadmap for Application Observability and drive adoption and revenue growth.
• Build App O11y on the Knowledge Graph with integrated traces, profiles, and full-stack observability experiences.
• Develop AI-first workflows that help customers investigate issues, identify root causes, and take action.
• Conduct customer discovery and analyze product usage data, feedback, and friction points to set priorities.
• Partner with Engineering, Design, R&D, PMM, and GTM on product development, positioning, documentation, pricing, packaging, licensing, and tiering.

Requirements

• BS/BA in Computer Science, a related field, or equivalent work experience.
• 5+ years of Product Management experience and 5+ years of experience with B2B SaaS products.
• Experience using or building observability products, telemetry databases, and/or developer tools.
• Strong understanding of application architectures and distributed systems, including tradeoffs in telemetry ingestion, storage, querying, and related workflows.
• Experience collaborating with Engineering and Design teams to build products and features with sound UX in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to influence cross-functional stakeholders.

Nice to have

• Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors.
• Experience with distributed tracing or continuous profiling systems such as Grafana Tempo or Grafana Pyroscope.
• Experience with eBPF, automatic instrumentation, open source software, or commercial open source companies.
• Experience defining pricing and packaging for consumption-based or product-led SaaS offerings.
• Experience operating applications in production, being on call, or troubleshooting performance and reliability issues.

Culture & Benefits

• 100% remote, globally distributed work environment with a culture of transparency, autonomy, trust, and collaboration.
• Global annual leave policy of 30 days, including 3 Grafana Shutdown Days, subject to local legislation.
• Restricted Stock Units are included in all roles.
• In-person onboarding is expected to help new employees learn the organization and ways of working.
• Career growth opportunities, approachable leadership, and open-source values.