Digital Workplace Agency Technical Engineer (Microsoft 365)

Location: Hybrid, three days per week in Hudson Yards, New York; other listed locations include Bethlehem and Holmdel, United States. Travel up to 25%; support outside standard business hours, including nights and weekends, may be required.

Salary: $105,520–$173,350 base pay, plus potential incentive compensation.

Company

hirify.global is an insurance and financial services organization focused on well-being, ethical standards, professional development, and inclusive employee support.

What you will do

• Own the end-to-end digital workplace experience for approximately 6,000 agency brokers and staff using personal, unmanaged devices.
• Act as technical account manager and technology partner for major agencies, maintaining relationships, business reviews, feedback channels, and an experience roadmap.
• Lead hands-on troubleshooting, root-cause analysis, escalations, testing, solution design, remediation, and continuous improvement.
• Own Venn OS33 application and device-compliance standards, balancing security requirements with usability.
• Own Microsoft 365 access, licensing, configuration, enablement, and supporting service models; drive adoption of collaboration, AI, endpoint, and workplace technologies.
• Lead one to two onshore and offshore resources, coordinate engineering and vendor teams, and improve Service Desk support, automation, self-service, documentation, and first-contact resolution.

Requirements

• At least 10 years of experience in Digital Workplace, end-user computing, infrastructure engineering, enterprise technology, or related disciplines, including at least 3 years in a lead or senior technical capacity.
• Player-coach experience balancing hands-on technical work with leadership, mentoring, and development of technical resources; experience coordinating onshore and offshore teams.
• Strong hands-on Microsoft 365 administration and enterprise Digital Workplace experience.
• Experience supporting identity, access, licensing, configuration, and services for external, partner, or other non-traditional user populations.
• Experience with device posture, endpoint compliance, conditional access, or related security technologies for devices not owned or managed by the organization.
• Strong identity and access management knowledge, including single sign-on, multifactor authentication, and federated access.
• Application or service ownership experience covering vendor management, lifecycle management, roadmap development, service management, and continuous improvement.
• Ability to troubleshoot ambiguous technical problems, lead complex escalations, use telemetry and support analytics, design cross-team support models, and develop sustainable solutions.
• Strong business acumen, communication, customer-service orientation, critical thinking, emotional intelligence, relationship management, and ability to work outside standard business hours when required.
• Must be legally authorized to work in the United States without current or future employer sponsorship. Ability and willingness to travel up to 25%.

Nice to have

• Experience in insurance, financial services, or another regulated industry.
• Familiarity with agency, broker, or independent distribution models.
• Microsoft, security, IT service management, or continuous improvement certifications.

Culture & Benefits

• Hybrid work arrangement with three required office days per week.
• Full-time employee benefits and resources supporting well-being, flexibility, professional development, and inclusive workplaces.
• Skill-building, leadership development, philanthropic opportunities, and collaboration with diverse colleagues.
• Potential annual, sales, or other incentive compensation in addition to base salary.
• Flexible support for major incidents, critical implementations, technology changes, and other business-critical activities outside standard hours.