Cyber Systems Support Specialist

Location: On-site in Annapolis Junction, Maryland, United States; travel may be required up to 25% of the time.

Annual base salary: $109,000–$129,000.

Company

hirify.global and its company Cole Engineering Services provide defense, federal, commercial IT, modeling and simulation, cyber training, infrastructure, platform, application and technical support solutions.

What you will do

• Support the Persistent Cyber Training Environment (PCTE) platform across Unclassified, Sec/REL and Top Secret security levels.
• Monitor and maintain platform performance using Jira Service Manager and vSphere.
• Provide advanced IT, virtual environment and network support, resolving incidents and analyzing patterns to identify root causes.
• Manage service design, transition, operation and service requests while incorporating user feedback into improvements.
• Prepare reports on requests, resolutions and progress for stakeholders.

Requirements

• Bachelor’s degree in IT, computer science, systems engineering, software engineering or a related technical discipline; 5 years of experience may substitute for the degree.
• 5–8 years of directly related experience supporting help desk operations.
• U.S. citizenship and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a Counterintelligence (CI) Polygraph are mandatory.
• DoD 8570.01-M IAT Level II certification, such as CompTIA Security+ CE, CISSP or an equivalent certification, required within six months of hire.
• Strong written and verbal communication skills, attention to detail and a required error rate below 5% when entering user information.
• Ability to address IT incidents promptly, manage service requests, provide stakeholder reports and deliver professional support for IT, virtual environments and networks.
• Ability to work independently and collaborate with engineers and stakeholders in a dynamic environment.

Nice to have

• Experience administering software systems in virtual machine and container-based hybrid cloud environments.
• Experience configuring, executing and troubleshooting user-created PCTE virtual environments.
• RHEL Identity Management, Single Sign-On and LDAP experience.
• Experience maintaining NSX/NSX-T networks and Linux-based systems, including scripting.
• Ability to manage multiple tasks and work with customers, vendors and developers to resolve integrated software and hardware issues.
• Flexibility to work different shifts and weekends.

Culture & Benefits

• On-site work supporting a dedicated defense and cyber training platform; travel may reach 25% based on mission requirements.
• Medical, dental and vision coverage, wellness program, disability insurance, life insurance and employee assistance program.
• 401(k) matching, education and training support.
• Paid time off, 11 federal holidays, military leave, bereavement leave and jury duty leave.