SUPV IT Specialist (CUSTSPT/PROJMGT)

Location: Ford Island, HI, United States; onsite position with agency-determined telework eligibility

Salary: $131,310–$170,708 per year

Company

hirify.global supports U.S. defense and Cyber Command missions through information technology and communications services.

What you will do

• Serve as Branch Chief and direct customer support employees and operations.
• Plan, coordinate, review, and manage work operations supporting mission-critical functions.
• Lead the delivery of technical support services and resolve complex IT issues.
• Keep current with advanced technologies, industry developments, technical publications, seminars, and vendor information.
• Provide technical information and brief senior-level management and IT staff on systems, projects, and operations.

Requirements

• Must be a U.S. Citizen.
• At least one year of qualifying experience at the next lower grade level, including leading and managing customer support operations, planning and coordinating technical support services, resolving complex IT issues, and supervising personnel supporting mission-critical IT services.
• Demonstrated attention to detail, customer service, oral communication, and problem-solving competencies in information technology.
• Must be eligible for a favorable suitability review and security clearance for classified information; the position requires Sensitive Compartmented Information access.
• Must complete DoD 8140 foundational qualifications within 9 months and residential qualification requirements within 12 months.
• Must work an alternative or shift schedule and serve in a Mission Essential position.
• Must pass designated drug testing and maintain security eligibility.
• Education cannot substitute for qualifying experience at the GG-14 level.

Culture & Benefits

• Permanent, full-time Cyber Excepted Service appointment under 10 U.S.C. 1599f with no conversion eligibility to the Competitive Service.
• Telework may be available based on mission requirements and supervisory determination; remote work is not offered.
• Federal employee benefits are available according to appointment eligibility.
• Relocation expenses, moving costs, and recruitment, relocation, or retention incentives may be authorized.
• Occasional travel is required, and salary plus Cost of Living Allowance may be authorized.
• A one-year supervisory probationary period and, where applicable, a three-year trial period may apply.

Hiring process

• Submit a complete application package by 11:59 p.m. Eastern Time on November 16, 2026, including a maximum two-page resume and the initial eligibility questionnaire.
• The resume must describe qualifying experience and include job titles, detailed duties, employment dates, and full-time or part-time status with hours per week.
• Upload applicable SF-50, veterans’ preference, military spouse, PPP, or other supporting documents; submit the assessment questionnaire and verify application status after submission.