Senior Production Support Engineer (Cybersecurity)

Location: Remote in the United States; working hours are 8 am–5 pm ET.

Salary: $90,000–$110,000 USD base pay annually, with equity eligibility.

Company

hirify.global is a cybersecurity company providing continuous identity verification and fraud detection across voice, video, and digital interactions through its hirify.global Intelligence Network and trust platform.

What you will do

• Serve as a technical expert for hirify.global’s platform, APIs, integrations, and customer environments.
• Troubleshoot complex production issues and API integration problems involving authentication, connectivity, and configuration.
• Own critical escalations and lead technical investigations during Sev1 incidents.
• Collaborate with Engineering, Product, and Customer Success on deployments and technical resolutions.
• Perform root cause analysis, identify recurring issues, and improve tooling, automation, monitoring, and support processes.
• Mentor engineers, maintain runbooks and troubleshooting documentation, and participate in on-call rotations including after-hours support as needed.

Requirements

• 7+ years of experience in Production Support, Application Support, Technical Support Engineering, or a related role.
• Strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and troubleshooting tools such as Postman or cURL.
• Experience with cloud platforms such as AWS or GCP.
• Working knowledge of Linux, SQL, relational databases, and scripting.
• Experience investigating application logs, production issues, and complex system behavior.
• Familiarity with monitoring, ticketing, and incident management tools.
• Ability to troubleshoot complex issues independently and manage technical escalations.
• Strong communication, documentation, collaboration, and mentoring skills; comfort working with technical and non-technical stakeholders.

Nice to have

• Understanding of VoIP technologies and SIP.
• Knowledge of networking fundamentals, including TCP/IP, DNS, and TLS/SSL.
• Experience with monitoring, observability, or automation tools.

Culture & Benefits

• Remote-first work environment with a focus on innovative voice technology, technical excellence, and meaningful security challenges.
• Unlimited PTO, company-wide rest days, and company holidays.
• Health and welfare plans, HSA contributions, vision and dental coverage, life and disability insurance, and equal paid parental leave.
• Monthly phone and internet allowance, one-time home office allowance, and an Apple MacBook Pro.
• Annual professional development stipend, wellness program, EAP, 24/7 telemedicine, identity protection, and 401(k) with company match.

Hiring process

• Applications may be prioritized for human review with the assistance of AI tools that analyze relevant experience and skills.
• The first 90 days include platform and process onboarding, supported technical investigations, independent management of customer cases and incidents, and contributions to troubleshooting and documentation improvements.