Mobile Support Technical Lead

Location: Fort Mill, SC, United States of America; onsite support required

Salary: $114,000–$180,000 USD gross base pay annually; bonuses, benefits-related payments, and other incentives are excluded.

Company

hirify.global offers regular full-time employees comprehensive benefits, professional development, and statutory leave coverage.

What you will do

• Provide hands-on break/fix, deployment, and escalation support for laptops, desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management and root-cause analysis for major incidents while driving issue prevention.
• Use IT Shop, SCCM, and Nexthink to improve endpoint visibility and support efficiency.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Requirements

• Support experience across office and factory environments.
• Experience providing onsite support for laptops, desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Strong Windows troubleshooting skills.
• Basic network diagnostics capabilities.
• Experience with ITSM processes, including ticket queue monitoring and assignment.
• Ability to perform incident management and root-cause analysis for major incidents.

Culture & Benefits

• Full-time employment with medical, dental, vision, flexible spending, commuter, life insurance, disability, and other insurance benefits.
• 401(k) plan, paid time off accrued and prorated up to 120 hours annually, paid holidays, and statutory leave.
• Continuing education and professional development through platforms including Udemy and Coursera.
• Tuition reimbursement is available after six months, subject to a cap.
• Wellness program, wellness days, and employee assistance program.