Manager, Renewals (SaaS)

Location: United States; hybrid schedule with two to three days per week onsite in one of the U.S. offices. Listed offices: Irvine, CA; Austin, TX; San Francisco Bay Area, CA; Denver, CO. The role leads a team located in Mexico City.

Salary: $96,400–$120,500 per year.

Company

hirify.global provides software that helps more than 50,000 restaurant locations manage finances, operations, and people, with AI-driven automation and decision support.

What you will do

• Lead the Renewal Desk and own renewal governance, aggregate forecast accuracy, weekly forecast calls, CPQ opportunity hygiene, and 120-day trigger compliance.
• Oversee contraction and revenue risk by monitoring negative ARR renewals, documented rationale, leadership visibility, segment trends, and systemic churn drivers.
• Build and scale DST renewal automation, optimize workflow triggers, monitor automation success, and reduce manual intervention.
• Partner with Customer Success, Sales, Revenue Operations, and Finance on pricing discipline, concessions, renewal cycle time, and growth opportunities.
• Manage and coach Renewal Specialists against on-time renewal, forecast accuracy, GRR, churn reduction, negotiation discipline, and continuous improvement metrics.
• Build repeatable AI workflows, coach the team on tool and prompt use, verify outputs, and establish measurable quality standards.

Requirements

• 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology, or other recurring-revenue businesses.
• Proven success meeting or exceeding renewal and retention targets, including GRR or NRR.
• Strong CPQ and analytical skills, including ownership of renewal forecasting and leadership reporting.
• Experience building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.
• Strong understanding of ARR, GRR, NRR, churn, expansion revenue, and the customer lifecycle from onboarding through expansion.
• Professional proficiency in written and spoken English for communication with global customers, internal teams, and stakeholders.
• Excellent negotiation and cross-functional executive communication skills.
• Experience leading and mentoring a renewals or account-retention team, including coaching on negotiation, renewal strategy, and pipeline management.
• Ability to analyze customer usage data, identify churn risks, and use automation or AI-enabled tools to optimize processes.
• Hands-on AI experience, sound judgment when reviewing generative AI outputs, and experience building AI skills in others.
• Ability to work a hybrid schedule with two to three days per week onsite in a U.S. office.

Culture & Benefits

• Culture emphasizes ownership, collaboration, continuous improvement, initiative, learning, and measurable impact.
• Comprehensive medical benefits fully paid for employees.
• 401(k) with matching and equity option grant.
• Unlimited PTO, company holidays, and wellness initiatives.
• Equitable-pay approach with salary determined partly by skills, experience, business line, and geographic location.