Mortgage Loan Servicing Specialist I (Fintech)

Location: Colorado Springs, CO, United States; hybrid workplace

Salary: $20–$23 per hour plus a 7% annual target bonus

Company

hirify.global and Wings Credit Union joined forces in January 2026 to expand resources and continue serving members, communities, and teams through a unified financial institution.

What you will do

• Handle member and vendor requests of varying complexity in accordance with mortgage servicing guidelines and lending regulations.
• Generate and mail regulatory notices and disclosures.
• Review appraisals, purchase contracts, and MPRs to validate required escrow repairs.
• Monitor repair completion and coordinate contractor payments.
• Support other servicing teams and follow Bank Secrecy Act policies and procedures.

Requirements

• High School Diploma, G.E.D., or equivalent.
• At least 1 year of first mortgage lending or relevant lending experience sufficient to develop the required technical knowledge and skills.
• Working knowledge of mortgage lending terminology, process flow, first mortgage products, investor selling and servicing guidelines, lending regulations, and Consumer Financial Protection Bureau requirements.
• Ability to read and understand purchase contracts and appraisals.
• Ability to analyze issues, anticipate impacts, resolve additional issues, prioritize and manage workload, and allocate resources.
• Organized, detail-oriented, flexible, able to multitask, self-motivated, and able to work independently with little supervision.
• Effective verbal and written communication skills.
• Basic competency with Microsoft Word, Excel, or similar programs, plus analytical and mathematical skills.
• Willingness to take on tasks supporting Credit Union goals; no certifications are required.

Nice to have

• At least 6 months of hazard or flood insurance and/or insurance claims experience.
• At least 6 months of call center experience.

Culture & Benefits

• Full-time position with hybrid work in Colorado Springs.
• Generous 401(k) match and discretionary profit sharing.
• Health, dental, vision, life, short-term and long-term disability insurance, plus an employer-contributed Health Savings Account.
• Paid vacation, sick, floating holidays, volunteer time off, parental leave, and holidays.
• Employee Assistance Program and tuition reimbursement.

Hiring process

• Submit the application as early as possible; the position is anticipated to close on November 16, 2026.