Loss Mitigation Officer (Fintech)

Location: Must live within daily commuting distance of hirify.global Headquarters in Liberty Lake, Washington, United States.

Salary: $23.39–$32.12 per hour

Company

hirify.global is a high-performing credit union focused on serving members, supporting financial goals, and contributing to the community.

What you will do

• Manage complex delinquency portfolios and contact members professionally and empathetically to identify causes of default.
• Offer tailored recovery solutions and negotiate repayment terms to reduce losses.
• Prepare and recommend accounts for repossession or charge-off after primary collection efforts are exhausted.
• Process internal transfers, external ACH transactions, and debit card payments accurately and efficiently.
• Identify collection-process inefficiencies, implement improvements, and contribute to departmental initiatives and training.
• Maintain operational and service standards while managing higher volumes, complex collection tasks, and mentoring others.

Requirements

• High school diploma or equivalent.
• At least two years of experience in account resolution, account maintenance, or a comparable role in a financial institution or related industry.
• Demonstrated experience negotiating repayment terms, resolving overdue accounts, and managing high call volumes.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Ability to regularly talk, hear, and operate a computer, keyboard, and mouse; occasional lifting, pushing, pulling, and carrying of up to 10 pounds is required with accommodations.
• Ability to work in a low- or moderate-noise office environment and a high-stress, fast-paced, deadline-oriented setting.
• Must live within daily commuting distance of hirify.global Headquarters in Liberty Lake, Washington.

Nice to have

• Consumer collections experience.
• Working knowledge of consumer deposit and loan products.
• Familiarity with FDCPA, UDAAP, and related regulations.
• Certifications related to collections, finance, or credit risk.

Culture & Benefits

• Paid time off and 11 paid holidays.
• Medical, dental, vision, and life insurance.
• 401(k) matching contributions and a success sharing plan.
• Training, career development, and tuition reimbursement.
• Ongoing training, collaboration, and opportunities to improve collection methods.

Hiring process

• Apply by selecting “I'm interested!”.