Customer Care Specialist (Italian Market)

Location: Onsite in Barcelona, Spain

Company

hirify.global provides a platform that helps independent hoteliers and property owners run their businesses.

What you will do

• Provide timely customer support through chat, phone, and email.
• Guide hoteliers through the platform and build their product knowledge and self-sufficiency.
• Diagnose and resolve technical issues, escalating cases to Product and Engineering when needed.
• Build customer relationships that support satisfaction, loyalty, and long-term retention.
• Adapt communication to different customer profiles and levels of technical familiarity.
• Monitor recurring feedback, collaborate with Product, Engineering, and Customer Success, and stay current on product updates.

Requirements

• Native Italian speaker and fluent Spanish speaker, with strong written and verbal English.
• At least one year of experience in a customer-facing role involving chat, phone, or email support.
• Strong customer orientation and the ability to tailor communication to different profiles and situations.
• Structured problem-solving skills, creativity when needed, and calmness under pressure.
• Empathy, active listening, organisation, and proactive case management.
• Ability to work autonomously and collaborate effectively across teams.

Culture & Benefits

• Full-time onsite work in Barcelona with an international team representing more than 35 nationalities.
• Competitive salary with performance-based incentives and stock options with progressive vesting.
• Comprehensive health insurance and 25 days of holiday from day one, increasing to 28 after one year and 30 after two years.
• €10 daily lunch allowance through Kombo for office days and flexible benefits covering meals, childcare, transportation, and training.
• On-demand salary access, a purchased book of choice, and access to a shared team library.