Customer Service Support - Swiss German Speaker (Paternity Leave Cover)

Location: Remote from Spain; Barcelona, Spain. Applicants must provide proof of eligibility to work in the country of application. Relocation packages and visa sponsorship are not available.

Fixed-term contract for 4 months.

Company

hirify.global is an ecosystem of more than 60 brands across 22 European countries providing hosting, domains, email, e-commerce, server, SaaS, compliance, marketing, and collaboration solutions to SMB customers.

What you will do

• Provide first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools.
• Assist customers through phone, chat, and tickets, investigate issues, explain solutions, and recommend suitable products or services when appropriate.
• Own assigned tickets and inquiries, prioritize cases, provide updates, and follow up until resolution or appropriate handling.
• Escalate unresolved issues to Second Level Support with clear documentation of relevant information and steps taken.
• Collaborate with teammates and other departments, share knowledge, and maintain internal documentation and the knowledge base.

Requirements

• Strong German language skills, preferably Swiss German, with excellent spoken and written communication.
• Professional English skills are required.
• Previous customer service, technical support, or helpdesk experience is preferred; relevant studies, technical aptitude, and a customer-oriented attitude are also accepted.
• Logical problem-solving skills and the ability to use available resources independently.
• Confidence using digital tools, ticketing systems, and internal documentation.
• Customer-oriented and commercial mindset, with the ability to understand customer needs and recommend suitable solutions.

Nice to have

• Italian or French language skills.
• Basic knowledge of domains, DNS, email services, web hosting, and website management; training will be provided.

Culture & Benefits

• Completely remote work arrangement.
• Temporary full-time employment on a fixed-term contract for 4 months.
• Emphasis on responsibility, knowledge sharing, independent development, respect, openness, and trusted collaboration.
• Diversity and inclusion are core values, with no tolerance for intolerance.