Customer Support Associate (English & French speaker) (Hospitality)

Location: Barcelona, Spain; hybrid working model

Company

hirify.global provides technology for the travel and hospitality industry, supporting hotels and customers worldwide.

What you will do

• Assist global hospitality customers by phone, chat, and email.
• Diagnose and resolve customer issues, follow up, and ensure positive experiences.
• Collaborate with other teams on complex inquiries and seamless service delivery.
• Suggest improvements to support processes and tools.
• Contribute to initiatives improving communication, documentation, and response quality.

Requirements

• Experience or strong interest in customer support or service-related environments.
• Solid communication and problem-solving skills with a collaborative, customer-focused mindset.
• Proficiency in written and spoken French and English is required.
• Organized and adaptable, with the ability to manage interactions with international customers.
• Ability to work within the hybrid working model in Barcelona.

Nice to have

• Familiarity with Salesforce or Microsoft Office, or motivation to learn these tools.
• Experience in travel, hospitality, or related industries.

Culture & Benefits

• Hybrid working model.
• On-the-job training, formal learning activities, and continuous development opportunities.
• Supportive environment focused on employee well-being and work-life balance.
• Diverse and inclusive community encouraging innovation, creativity, and collaboration.
• Work connected to hirify.global’s mission of powering the future of travel.