Customer Service Support - Swiss German Speaker (Fixed-Term Contract)

Location: Remote from Spain; Barcelona, Spain. Applicants must provide proof of eligibility to work in the country of application.

Company

hirify.global is an ecosystem of 60+ brands across 22 European countries, providing hosting, domain, email, e-commerce, server, compliance, marketing, and collaboration services to SMB customers; this role supports Swizzonic.

What you will do

• Provide first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools.
• Assist customers by phone, chat, and tickets, investigate issues, explain solutions, and recommend suitable products when appropriate.
• Own assigned tickets and inquiries, prioritize work, follow up with customers, and keep them informed.
• Escalate unresolved issues to Second Level Support with complete documentation of relevant information and steps taken.
• Collaborate with teammates and other departments, share knowledge, and maintain internal documentation and the knowledge base.

Requirements

• Strong German language skills, preferably Swiss German, with excellent spoken and written communication.
• Professional English skills required. Italian and French are a plus.
• Previous customer service, technical support, or helpdesk experience is preferred; relevant studies, technical aptitude, and a customer-oriented attitude are also accepted.
• Logical problem-solving ability and confidence in using available resources independently.
• Confidence with digital tools, ticketing systems, and internal documentation.
• Customer-oriented and commercial mindset, with the ability to understand customer needs and recommend suitable solutions.
• Basic knowledge of domains, DNS, email services, web hosting, and website management is advantageous but not essential; training is provided.
• Right to work in the country of application is required; relocation packages and visa sponsorship are not supported.

Culture & Benefits

• Fully remote, full-time work arrangement.
• Fixed-term contract lasting 4 months.
• Collaborative environment focused on responsibility, knowledge sharing, independent development, respect, openness, and trusted collaboration.
• Diversity and inclusion are core values, with no tolerance for intolerance.