Customer Service Support (Swiss German Speaker)

Location: Barcelona, Spain; fully remote. Applicants must provide proof of eligibility to work in the country of application. Relocation packages and visa sponsorship are not supported.

Company

hirify.global is an ecosystem of 60+ brands across 22 European countries, providing SMB customers with hosting, domains, email, e-commerce, server, compliance, marketing, and collaboration products; this role supports the Swizzonic brand.

What you will do

• Provide first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools.
• Assist customers by phone, chat, and tickets, explaining procedures and solutions clearly.
• Investigate issues, identify causes, use available resources, and recommend suitable products or services when appropriate.
• Own and prioritize customer cases, provide progress updates, and ensure timely follow-up.
• Document unresolved issues and escalate them to Second Level Support with relevant information and troubleshooting steps.
• Collaborate with teammates and other departments, share knowledge, and maintain internal documentation and the knowledge base.

Requirements

• Strong German language skills, preferably Swiss German, with excellent spoken and written communication.
• Professional English skills are required.
• Previous customer service, technical support, or helpdesk experience is preferred; relevant studies, technical aptitude, and a customer-oriented attitude are also accepted.
• Logical problem-solving skills and the ability to find answers independently using available resources.
• Confidence using digital tools, ticketing systems, and internal documentation.
• Customer-oriented and commercial mindset, with the ability to understand needs and recommend suitable solutions.
• Basic knowledge of domains, DNS, email services, web hosting, and website management is advantageous but not essential; training is provided.

Nice to have

• Italian and French language skills.
• Previous experience in customer service, technical support, or helpdesk.
• Knowledge of domains, DNS, email services, web hosting, and website management.

Culture & Benefits

• Stable full-time position in a friendly and supportive working environment.
• Fully remote work, supported by Swizzonic since 2019.
• Continuous learning and technical training.
• Health insurance and other company benefits.
• Respect, openness, trusted collaboration, and an inclusive environment are core values.