Customer Care Specialist - Italian Market

Location: Barcelona, Spain. Hybrid schedule with 2 days of home office per week and up to 4 additional fully remote weeks during summer and December.

Competitive fixed salary and bonus; exact amount not specified.

Company

hirify.global is a European restaurant booking platform connecting diners with restaurants across 11 countries and is part of the Tripadvisor Group.

What you will do

• Answer B2C and B2B customer requests via phone, email, and chat.
• Understand customer needs, provide accurate information, and deliver positive customer experiences.
• Handle questions, issues, and complaints professionally and empathetically.
• Follow up on requests and manage multiple priorities independently.
• Ask for support and collaborate with other teams when required.

Requirements

• Based in Barcelona.
• C2 Italian and fluent English required.
• High-level written and verbal communication skills.
• Experience in a customer support environment.
• Knowledge of CRM tools.
• Customer-focused, friendly, positive, empathetic, autonomous, proactive, solution-oriented, and able to remain calm in challenging situations.
• Strong attention to detail and ability to work both independently and as part of a team.

Culture & Benefits

• Permanent contract and flexible hybrid working environment.
• Competitive fixed salary, bonus, lunch vouchers, and lifestyle benefits for physical, leisure, family-support, and travel expenses.
• International, multicultural, and inclusive environment with teams across 10 European offices.
• Continuous learning and development programs, team-building events, and a program supporting work-life balance.
• Health insurance, life and disability insurance, dedicated parental and caregiver leave with 12 weeks fully paid, and free access to the Calm app.
• Office facilities include dining areas, coffee points, and leisure spaces.

Hiring process

• Applications are handled through the official careers site and official company email only.
• hirify.global does not text candidates or request payment during the hiring process.
• Applicants requiring reasonable support during recruitment due to health conditions or disability can contact AccessibleRecruitment@hirify.global.com.