IT Helpdesk Analyst (Windows/Microsoft 365)

Location: Provo, Utah, United States; some short-term travel and occasional after-hours support may be required.

Company

Summit Line Construction, a subsidiary of hirify.global, provides utility powerline and substation construction and maintenance services across North America.

What you will do

• Serve as the first point of contact for end users, resolving day-to-day technical issues and escalating complex problems.
• Provide in-person, telephone, and remote support for computers, software, networks, printers, and Apple iOS and Android devices.
• Prepare, install, connect, and configure workstations, software, network accounts, and related hardware.
• Support technology orientation and training, department projects, IT policies, connectivity, and shared services.
• Maintain accurate hardware, software, and resource inventories, issue logs, repairs, and maintenance records.
• Assist with technology security policy monitoring and enforcement.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Knowledge of Windows 11, Microsoft Office, network stack, server administration, printers, and Apple iOS and Android mobile devices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, customer service, honesty, composure, and respectful communication skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment while balancing speed and quality.

Nice to have

• Associate degree or relevant certification, such as A+ or Network+.

Culture & Benefits

• Collaborative work environment with competitive pay, growth opportunities, and rewarding work.
• PTO accrues from day one.
• 401(k) with immediate vesting and employer match starting the same day.
• Medical, dental, vision, life insurance, short-term and long-term disability, and paid holidays.
• Pet insurance, employee discounts, employee assistance, wellness, and identity theft protection programs.
• Physical work may include long periods of sitting and computer use, lifting computer and other heavy equipment, short-term travel, and occasional after-hours support.