Help Desk Support Specialist (Microsoft)

Location: Atlanta, GA, USA

Salary: $16.1–$27.5 per hour

Company

hirify.global provides IT support services for end users and agency systems.

What you will do

• Provide online and desk-side help desk services and resolve IT operational issues.
• Support incident, problem, and request tickets for end-user systems, business applications, custom applications, and devices.
• Design, install, and support workstations and agency IT environments.
• Install and support Microsoft enterprise products and related systems.
• Install printers and replace toner.
• Produce KPI reports and operational documentation using Microsoft Office.

Requirements

• High school diploma or GED.
• 2–3 years of experience handling clients, questions, complaints, and/or providing information.
• Excellent interpersonal, oral, and written communication skills.
• Technical competence in systems management, development, and implementation methods.
• Experience supporting environments involving Windows Servers 2008–2012, Windows workstations, LAN, VPN, Microsoft 365 E5, Microsoft SharePoint, Active Directory, VOIP, and business or custom applications.
• Experience installing and supporting one or more recent Microsoft enterprise products, such as Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center, or SharePoint 2010 or newer.

Nice to have

• Bachelor’s degree from an accredited college or university in a computer-related field, such as Computer Information Systems or Computer Science.
• Experience imaging Dell machines running Windows 10.
• Inventory management experience.
• Experience working in an ITIL Service Management organization.

Culture & Benefits

• Onsite IT support role in Atlanta, Georgia.
• Hourly compensation listed between $16.1 and $27.5.