Desktop Support Technician- Onsite Overland Park, KS

Location: Onsite in Overland Park, Kansas, United States

Company

hirify.global provides the employment opportunity for this desktop and help desk support role.

What you will do

• Resolve routine technical incidents and service requests through the ticketing system.
• Document ticket details accurately for tracking and reporting.
• Follow up on every ticket and confirm that resolutions meet user expectations.
• Contribute self-help articles and documentation covering common issues, resolutions, and workarounds.
• Apply structured troubleshooting and established support practices while delivering customer-focused service.
• Maintain knowledge of corporate products and tools to improve first-contact resolution.

Requirements

• High school diploma or GED.
• Experience using a ticketing system.
• Strong typing skills for quick and accurate data entry.
• Excellent organizational and follow-up abilities.
• Applicants must be legally authorized to work in the United States.
• A pre-employment background check and drug screen are required after an offer.

Nice to have

• Associate’s degree.
• Prior IT support experience in a professional environment.
• Basic networking knowledge, including connectivity troubleshooting, DHCP, DNS, PING, IPCONFIG, NSLOOKUP, and TRACERT.
• Proficiency with Microsoft Windows 10 and Office applications, including Outlook, Word, Excel, and PowerPoint.
• Office 365 experience.

Culture & Benefits

• Full-time onsite employment.
• Equal opportunity and affirmative action workplace committed to inclusive employment and advancement.
• Background check and drug screen costs are covered by hirify.global.
• Visa sponsorship is not provided for this position.