Senior Ecommerce Manager (UK)

Location: THG ICON 1, 7-9 Sunbank Lane, Manchester, UK; fully office based

Company

THG is a global ecommerce group operating beauty and sports nutrition businesses, including the Myprotein brand.

What you will do

• Own Myprotein’s UK website performance across revenue, traffic, conversion, AOV, margin, and profitability.
• Set and deliver the UK ecommerce trading strategy, translating commercial targets into priorities and action plans.
• Lead onsite trading and optimisation across merchandising, navigation, search, landing pages, pricing, and promotions.
• Manage forecasting, performance reviews, testing, and optimisation initiatives based on measurable commercial outcomes.
• Use customer insight, competitor activity, market trends, analytics, AI, and automation to identify growth opportunities and improve decision-making.
• Partner with Marketing, CRM, Brand, Product, UX, Technology, Supply Chain, and Finance while influencing senior stakeholders and holding cross-functional teams accountable.

Requirements

• Significant experience in ecommerce, digital trading, or online retail, ideally in a fast-paced DTC or consumer business.
• Proven track record of owning website performance and delivering profitable commercial growth.
• Strong understanding of ecommerce metrics including revenue, conversion, AOV, margin, and customer lifetime value.
• Experience developing and executing trading strategies and onsite optimisation plans.
• Strong commercial judgement, balancing growth, profitability, and customer experience.
• Highly analytical and data-driven, with the ability to turn insight into clear commercial actions.
• Proactive and autonomous, with a strong bias for action and personal accountability.
• Proven ability to influence senior stakeholders and lead cross-functional teams.
• Experience in testing, optimisation, and continuous improvement; confidence using BI and ecommerce analytics tools.
• Clear communicator, comfortable challenging thinking and driving decisions at pace.

Culture & Benefits

• Access bespoke development programmes and an upskilling programme delivered with an industry-leading training provider.
• 25 days’ annual leave plus bank holidays, a birthday day off, optional purchase of up to 3 additional annual leave days, and up to 2 volunteer days after 12 months.
• Enhanced maternity and paternity pay, up to 10 days’ compassionate leave, and access to an in-house GP, 24/7 Employee Assistance Programme, onsite gym, and physiotherapist.
• Salary sacrifice scheme, subsidised bus pass from Manchester City Centre, up to 50% staff discount on THG brands, onsite staff shop and barber.
• Equal opportunities employer committed to diversity, inclusion, and reasonable adjustments during the recruitment process.

Hiring process

• Applications are generally reviewed within 14 days; candidates invited to interview can request reasonable adjustments.