Customer Care Specialist (French Market)

Location: Barcelona, Spain; onsite

Company

hirify.global provides a platform that helps independent hoteliers and property owners run their businesses.

What you will do

• Deliver timely, high-quality customer support through chat, phone, and email.
• Guide hoteliers through the platform, build product knowledge, and reduce dependency on reactive support.
• Diagnose and resolve technical issues, escalating complex cases to Product and Engineering when needed.
• Build customer relationships that support satisfaction, loyalty, and retention.
• Adapt communication to different customer profiles and levels of technical familiarity.
• Monitor recurring feedback, improve support processes, and collaborate with Product, Engineering, and Customer Success.

Requirements

• Native French speaker with strong written and verbal English.
• At least one year of experience in a customer-facing role involving chat, phone, or email support.
• Strong customer orientation and the ability to tailor communication to different profiles and situations.
• Structured problem-solving skills, creativity when needed, and the ability to remain calm under pressure.
• Empathy, active listening, organisation, and proactive case management.
• Ability to work autonomously while collaborating effectively across teams.

Nice to have

• Fluent Spanish.

Culture & Benefits

• Full-time onsite work in Barcelona with an international team representing more than 35 nationalities.
• Competitive salary with performance-based incentives and stock options with progressive vesting.
• Comprehensive health insurance and 25 days of holiday from day one, increasing to 28 after the first year and 30 after two years.
• €10 per working day for lunch through Kombo, plus flexible benefits for meals, childcare, transportation, and training.
• On-demand salary access, a purchased book of choice, and access to a shared team library.