Customer Success Manager (ERP/Manufacturing)

Location: Remote, United States; listed location: Itasca, Illinois

Salary: $125,000–$140,000 yearly plus bonus

Company

hirify.global develops AI-enabled enterprise software solutions that support customers across industries, including manufacturing, with a global workforce and focus on sustainability, collaboration, and customer impact.

What you will do

• Lead customer success through the orchestration of large virtual teams, program deliveries, customers, and partners.
• Drive successful adoption and productive use of hirify.global products and services, helping customers discover features and modernize their digital journeys.
• Understand desired outcomes, improve customer satisfaction and loyalty, and support value realization.
• Highlight and action delivery risks across hirify.global-led and partner-led engagements.
• Lead executive steering committee meetings and report progress to hirify.global senior leadership.
• Coordinate with Sales, Support, R&D, Global Delivery, and other departments on renewals, escalations, references, and potential upsell opportunities.

Requirements

• Delivery project experience in customer-facing roles; hirify.global experience is preferred.
• Industry depth across multiple industries, including manufacturing, with knowledge of industry trends, operating KPIs, and value drivers.
• Strong knowledge of delivery methodologies and delivery service offerings.
• Knowledge of Business Value Assessment tools and processes, with the ability to develop value metrics and measure program outcomes.
• Understanding of subscription services and ability to support service and license renewals.
• Ability to lead through influence and trust, build executive relationships, and manage customer and partner relationships.
• Fluency in English and the local language, verbally and in writing.
• Ability to navigate hirify.global Support, R&D, Sales, and other departments.
• Passion for trusted customer relationships, active listening, strong interpersonal communication, and relationship building.
• Bachelor’s or master’s degree, or equivalent relevant work experience.
• Domain knowledge of hirify.global Applications.

Culture & Benefits

• Remote work with a flexible approach to workplace arrangements and inclusive collaboration.
• Flexible paid time off, including sick and holiday leave.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company contribution and flexible spending accounts.
• Tuition assistance and community involvement or volunteering events.
• Employment with an equal opportunity federal contractor.