IT Service Delivery Analyst (AI&T)

Location: Redondo Beach, onsite

Salary: $35.00–$45.00 per hour

Company

hirify.global develops spacecraft and operates spacecraft manufacturing, assembly, integration, and test environments.

What you will do

• Provide first- and second-line IT support for assembly, integration, and test operations.
• Support fiber and copper connections, networking hardware, final-mile endpoint connections, UPS batteries, rack power distribution, and related infrastructure.
• Image, deploy, maintain, and upgrade Linux- and Windows-based workstations and operator terminals.
• Perform advanced troubleshooting and root cause analysis across endpoints, infrastructure, identity services, enterprise platforms, and test environments.
• Escalate and resolve issues with Tier-1 support, infrastructure, and engineering teams; prioritize critical test-cart operations.
• Maintain system and facility availability, triage tickets against SLAs, and update internal knowledge-base documentation.

Requirements

• 3+ years of enterprise IT support or service delivery experience.
• Advanced troubleshooting across endpoint systems, identity services, and enterprise platforms.
• Extensive experience diagnosing network connectivity and hardware-related issues.
• Experience with IT service-management platforms such as Zendesk or Jira.
• Ability to troubleshoot across multiple technology domains and rapidly switch between tasks and service calls.
• Onsite support within test and operational environments, including participation in live test support and critical operations.
• Applicants must be U.S. Persons or eligible to obtain an export license under applicable U.S. export regulations, including ITAR and EAR.

Nice to have

• 5+ years of enterprise IT support or service delivery experience.
• Experience supporting engineering, laboratory, or test environments.
• Exposure to test systems, telemetry, or integration environments.
• Advanced network troubleshooting, including PTP networking and Layer 2 and Layer 3 switching.
• Experience in regulated or operational environments.

Culture & Benefits

• Full-time employment with medical, vision, and dental coverage.
• Access to a 401(k) retirement plan and potential long-term incentives in the form of stock options.
• After-hours support aligned with test schedules and incidents.
• Proactive and independent issue resolution across the facility is expected.