Senior Technical Writer (AI)

Location: Hybrid in Ottawa, Ontario, Canada

Salary: $100,000–$130,000 per year

Company

hirify.global provides a real-time data platform for enterprise AI, event-driven applications, application integration, and digital customer experiences.

What you will do

• Create and update customer-facing documentation for hirify.global event brokers, hirify.global Agent Mesh, APIs, and other products.
• Deliver documentation for docs.hirify.global.com using MadCap Flare (XML) and Markdown on the product release schedule.
• Improve documentation for human readers and AI agents, including site structure, navigation, SEO, and AEO.
• Collaborate with product management, UX, architecture, engineers, SMEs, and documentation contributors to verify technical details against source code.
• Improve style guides, quality metrics, automated checks, templates, reuse, contributor guidelines, and other documentation systems.
• Mentor writers and developers on reusable, clear documentation practices and build scripts or tools that solve content problems at scale.

Requirements

• 7+ years of technical documentation experience for software or cloud products, with delivery in an Agile environment.
• Experience defining editorial standards or site structure for a large documentation set.
• Hands-on experience setting up environments and configuring features, with working knowledge of IP networking, operating systems, and enterprise software installation, configuration, administration, and APIs.
• Strong technical aptitude, including the ability to converse with engineers, analyze complex information, and read and review code.
• Experience scaling documentation through templates, reuse, contributor guidelines, or automation.
• Experience writing AI prompts or skills that improve content workflows.
• Experience with docs-as-code, Git, GitHub, pull requests, Jenkins, and GitHub Actions.

Nice to have

• No separate optional qualifications are specified.

Culture & Benefits

• Hybrid-first workplace with flexibility designed to support work-life balance.
• Training programs and opportunities for professional growth.
• Values include craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Inclusive, customer-focused, social, and creative work environment.
• Accommodations are available during the hiring process.

Hiring process

• AI tools are used during initial resume screening to compare education, experience, and skills with the job description.
• Interviews and final hiring decisions are made by the human recruitment team; AI is not used for final hiring decisions.
• Only candidates selected to proceed will be contacted.