IT Operations Manager/Support Engineer

Location: Hybrid role requiring eligibility to work in Finland, Poland or the UK and regular work from the Tampere, Warsaw or London office; occasional travel to Zurich and other offices may be required.

Company

hirify.global develops technology that automates workflows and provides actionable insights for delivery, healthcare and retail operations.

What you will do

• Provide first-, second- and third-line service desk support through Zendesk, from password resets to complex cross-system troubleshooting.
• Administer Google Workspace and other SaaS tools, including SSO integrations, user provisioning and deprovisioning.
• Manage macOS devices through Jamf, Windows devices through Google endpoint management, and help bring Linux devices under management.
• Handle onboarding and offboarding, including laptop provisioning, account setup, access management and device recovery.
• Investigate recurring IT issues, implement lasting solutions, maintain documentation and improve system configurations.
• Provide hands-on IT and AV support for company events and lead or contribute to IT projects such as deploying a new device-management solution.

Requirements

• Hands-on experience in IT support or service desk work, ideally beyond first-line support.
• Experience administering Google Workspace or a similar platform such as Microsoft 365 and common SaaS tools.
• Confidence supporting macOS and Windows users and devices.
• Familiarity with Zendesk or a similar ticketing system.
• Practical problem-solving skills, curiosity and a commitment to continuous learning through certifications, side projects, home labs or self-study.
• Strong communication skills and the ability to explain complex technical issues to less technical users.
• Fluent written and spoken English required.
• Must be eligible to work in Finland, Poland or the UK and able to work regularly from the Tampere, Warsaw or London office.

Nice to have

• Experience with an MDM solution such as Jamf.
• Exposure to SSO and user provisioning using SAML or SCIM.
• Scripting or automation skills with Bash, Python or Google Apps Script.
• Experience managing Linux endpoints or supporting AV and IT for events.
• Familiarity with AI tools such as Claude or ChatGPT and interest in using them for troubleshooting, automation and IT workflow improvements.

Culture & Benefits

• Hands-on role in a lean IT team with broad ownership and no people-management responsibility.
• Access to Claude Cowork, Claude Code, other AI-tool experimentation budgets, weekly AI sessions and internal AI Champions.
• Individual equity plan, office shutdown days, global team events and innovation hackathons.
• Birthday day off and location-specific benefits.
• Inclusive workplace committed to considering qualified applications without discrimination.