Technical Solutions Specialist (SaaS)

Location: Remote, Canada; Toronto, Ontario

Company

hirify.global develops software used by drivers, parents, and school districts to manage student transportation.

What you will do

• Configure system settings, forms, workflows, user roles, integrations, vehicle and route data, notifications, and localization settings.
• Support product updates, new feature rollouts, upsell installations, and environments for product demonstrations and sales presentations.
• Diagnose and resolve client issues across routing, scheduling, student data, GPS/live tracking, reporting, application errors, and system messages.
• Work with senior technical staff, developers, and client success teams on escalated and cross-product issues.
• Communicate with clients, confirm resolutions, and maintain technical documentation, training materials, templates, and process frameworks.
• Support government and ministry reporting, data validation, school-year setup, grade rollovers, and annual update cycles.

Requirements

• 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
• Strong troubleshooting and analytical skills for diagnosing issues across multiple interconnected systems.
• Comfort working with SaaS applications.
• Excellent written and verbal communication skills with a client-service mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Familiarity with databases, SQL, or system administration concepts.
• Experience in K–12 transportation, education technology, or SaaS support.

Culture & Benefits

• Remote-friendly setup with flexible work hours.
• Full health and wellness benefits.
• Competitive salary and performance-based bonuses.
• Access to Claude Code and modern AI tooling, with autonomy to shape its use.
• Collaborative culture focused on modernizing transportation software.