Senior Agent Architect (AI)

Location: New York or USA Remote

Salary: $155K–$175K annual

Company

hirify.global builds enterprise-grade conversational AI that supports large-scale customer interactions for global brands.

What you will do

• Design end-to-end architectures for AI Agent deployments connecting hirify.global with CRMs, ERPs, ticketing systems, and contact center platforms.
• Build and configure integrations using platforms and APIs, solving complex multi-system data flows and collaborating on custom integration scenarios.
• Test architecture, integration reliability, and AI Agent performance under real-world conditions.
• Scope deployments and provide architecture guidance and execution support to customers and partners.
• Translate customer requirements and workflows into LLM prompts, conversational components, and reliable agent behavior.
• Document best practices, product capabilities, and implementation guidance for internal and external audiences.

Requirements

• 3+ years of experience in enterprise customer-facing roles, including solution architecture, systems architecture, or enterprise integration.
• Strong systems thinking and experience solving complex technical problems across multiple systems and data sources.
• Experience implementing complex SaaS solutions at scale, including CRMs, ERPs, contact center platforms, or ticketing systems.
• Proficiency in REST API design, JSON/XML data structures, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
• Experience reading enterprise SaaS API documentation and handling data transformation and field mapping logic.
• Analytical and critical thinking skills, including risk assessment and problem-solving.
• Strong project and stakeholder management skills, effective communication, initiative, and results orientation.
• Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, including attention to conversational nuance and A/B testing for agent performance.

Nice to have

• Prior conversation design, prompt engineering techniques such as chain-of-thought or few-shot learning, or A/B testing experience; training is provided.

Culture & Benefits

• Full-time employment with a choice of New York or USA Remote work location.
• Ownership, accountability for outcomes, direct feedback, and fast execution in a rapidly evolving AI category.
• Work on enterprise-grade conversational AI handling complex customer interactions at scale.
• Equal opportunity workplace with strong data protection, GDPR, ISO 27001, and employment verification practices.

Hiring process

• Talent Acquisition, technical screen, technical interview(s), and Bar Raiser.